The Ground Staff

Ground staffs take an important role of passenger service at the airport. They help and guide passengers in many ways. In this blog, I'm going to write about what do they do and why they do it.


Ground staffs are responsible for passenger service duties such as staying in the check-in counter for depart and arriving passenger.



They also responsible for all services in the airport to ensure passengers comfort.




Ground staffs usually responsible in answering passengers questions and assisting them when they need something.



Taking a reservation at their counter is another duty of ground staffs.



Another main role of ground staffs is to verify passengers identification and print their boarding passes.



Helping passengers to check-in luggages.



Security screening is also another duty of ground staffs.


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